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Accessibility

Having trouble using a website? Tell us — a person will help.

Town Web builds and hosts websites for cities, towns and villages. If something on townweb.com or on a municipal website we built doesn’t work for you, or you need information in a different format, contact us any way you like. Every message is read by a person, and we aim to reply within two business days.

Reach us the way that works for you

Use whichever is easiest. You don’t need to explain your disability — just tell us what you were trying to do and what got in the way.

  • Phone

    877-995-TOWN (8696)

    Toll-free. If nobody picks up, leave a message and we’ll call you back. If you use a relay service, dial 711 and give the operator our number.

  • Email

    support@townweb.com

    Put “Accessibility” in the subject line if you can — it helps us route it quickly. Plain text is fine.

  • Fax

    321-600-9008

    Include a phone number or email address so we can reply.

  • Mail

    Town Web Design, LLC
    1360 Regent Street #355
    Madison, WI 53715

    Attention: Accessibility.

Our promise: a real person reads every message and replies within two business days, in the format you ask for. If a problem is on our side, we fix it. If it concerns content a municipality publishes on its site, we pass it on and connect you with the right person there.

Send us a message

Two fields are required: a way to reach you, and what you need. Everything else is optional. There is no CAPTCHA or time limit.

Something was missing

Please tell us how to reach you and what you need, then send the message again — or call, email or fax us.

We couldn’t send your message

Sorry — the form didn’t go through. Please email us or call 877-995-TOWN (8696) instead. Your message wasn’t lost from your screen if you go back.

Thank you — we have your message

A person will read it and reply within two business days, using the contact details you gave. If it’s urgent, call 877-995-TOWN (8696).

An email address or a phone number — whichever you prefer we use.

How should we reply? (optional)
For example “townweb.com”, or the name or web address of the city, town or village website you were using.
Tell us the page or document, what you were trying to do, and what got in the way. If you need information in another format, say which.

For example a screen reader (JAWS, NVDA, VoiceOver, TalkBack), a screen magnifier, voice control or a switch device. It helps us reproduce the problem.
Would a different format help? (optional — choose any)

Prefer not to use a form? Call, email, fax or write to us instead.

We use what you send only to respond to your request. See our privacy policy.

What happens next

  1. We confirm we have it. By email or phone, within two business days, in the format you asked for.
  2. We look at the problem with you. Sometimes a quick question — which page, which browser or device, what you were trying to do — is enough to find it.
  3. We fix what’s ours. Problems in the platform (page templates, menus, navigation, forms) get fixed by Town Web and rolled out to every affected site.
  4. We hand off what isn’t. The text, images and documents on a municipal website are published by that municipality. We pass your message to the right person there and tell you who that is, so you aren’t left chasing.
  5. We give you the information another way meanwhile. If a document or page is the barrier, ask us for the content in the format that works for you — large print, plain text, an accessible file, or a phone call.

Our accessibility statement and related pages

  • Town Web accessibility statement

    The standard we build to (WCAG 2.1 Level AA), what Town Web is responsible for and what a municipality is responsible for, what our accessibility scanner does and doesn’t do, and known limitations.

  • ADA compliance for municipal websites

    For clerks and administrators: what the Department of Justice’s ADA Title II web rule requires, the compliance dates, and how a Town Web site helps.

  • Privacy policy

    How we handle the details you send us.

This page was last reviewed on August 16, 2026. If you find a barrier on this page itself, please tell us using any of the methods above — that’s exactly what it’s for.